DocuPet’s Bylaw Awareness program is a city approved initiative that is currently operating in several cities across Ontario. The purpose of the program is to send representatives door to door to visit all homes in the urban area with the intention of educating citizens about pet licensing by-laws.

Community Representatives are typically postgraduate students who were attracted to the role based on its physical nature and the company’s mission to provide a safe and happy home for every pet. Their role is to drop off materials only. They do not seek to disturb anyone throughout the course of their day. Our representatives are however happy to speak with anyone they meet along their route, should anyone wish to speak to them.

These representatives are following an assigned route and carrying two different sets of materials. One is for residences at which they clearly identify a pet, or based on our records show to be home to an expired pet licence. It explains that a pet has been identified at the residence and that this pet must be licensed. The second door hanger simply explains the by-law and makes it clear that pets must be licensed.

If a dog barks as they walk up to the door, or a home features a “Beware of Dog” or “Save My Pet Sticker”, they will leave the “identified” material. Our representatives have been formally trained both in the classroom and on the job, and are under strict instruction to only make note of obvious signs and respect residents privacy.

Here’s a few answers to common questions we are asked about this program:

  • What hours do they work? Our reps work between 9:00 AM and 5:30 PM, Monday through Friday. They never visit homes in the evenings.
  • Do they knock on doors or ring doorbells? Nope! They’re directive is to cover ground, not to speak with every citizen. That said, they are happy to speak with anyone they encounter along the way, and do so frequently.
  • How are the reps identified? Reps are always wearing one of the following: a DocuPet branded polo, jacket or toque.
  • How do we know where they are? Our reps follow assigned routes every single day. This is super important for their safety, and for our team to report on and track the program’s success. After their “in the field” work, they must enter all of their visit information into a tracking system.
  • Do they take payment at the door? No.

The intention of the program is only to educate citizens and ensure more pets are licensed. Pet licensing plays an important role in providing a safe community for our citizens and their pets. A licence allows animal control to identify your pet, get in touch with you, and make decisions that are in the best interest of your pet should it become lost or injured.

DocuPet’s pet licensing program also offers a number of unique benefits including online pet profiles, a rewards program, and a proven Lost Pet System. One in three pets become lost at some point in their lives. Our system is designed to get those pets home. In fact, we have helped provide the safe return of hundreds of pets that are reported lost.

DocuPet Inc, is a Kingston-based startup that manages pet licensing programs in cities across Canada. Our mission is to provide a safe and happy home for every pet. In the past year we have grown from a team of six people, to a team of almost twenty. We currently have a number of new initiatives in the works to enhance the pet and pet owner experience.

We encourage you to reach out to us. Speak with our team and chat with our reps about what we do and what we aim to do in the future. Our customer service lines are open from 9 am – 5 pm Monday through Friday (1-855-249-1370) and we can be reached via email at